Privacy Policy

About our privacy policy

Trade names

Webshops operating under Plustoys: Plustoys.nl, Plustoys.be, LoopfietsNL.nl, LoopfietsBE.be, LoopwagenNL.nl, LoopwagenBE.be, KnikkerbaanNL.nl, KnikkerbaanBE.be, KinderkofferNL.nl, KinderkofferBE.be, MonchhichiNL.nl, MonchhichiBE .be, KinderkeukenNL.nl, KinderkeukenBE.be, PoppenhuisNL.nl & PoppenhuisBE.be.

Hereinafter all mentioned as Plustoys .

 

Information

Plustoys cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Plustoys. The starting date for the validity of these conditions is 16/05/2018, with the publication of a new version, the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Webshop software

Opencart

Our webshop has been developed with Opencart software. Personal data that you make available to us for the benefit of our services will be shared with this party if necessary. has access to your data to provide us (technical) support, they will never use your data for any other purpose. is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Altena-Web.nl

We use the services of Altena-Web.nl for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible.

Payment processors

MultiSafepay

We use the MultiSafepay platform to handle a (part of) the payments in our webshop. MultiSafepay processes your name, address and residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not store your data for longer than is permitted under the legal terms.

Klarna

We use the Klarna platform to handle a (part of) the payments in our web shop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data for longer than is permitted by the legal terms.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.

GLS

If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS uses this information only for the purpose of performing the agreement. In the event that GLS engages subcontractors, GLS also makes your data available to these parties.

External sales channels

Bol.com

We sell (a part of) our articles through the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Beslist.nl

We sell (a part of) our articles via the platform of Beslist.nl. If you place an order via this platform, Beslist.nl will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data

Participation in tax and criminal investigation

In such cases, Plustoys may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. Employees, however, no longer have access to your client profile and documents that we have in connection with your order. manufactured.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, we will only send copies and copies of your data to your e-mail address that we already know. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In certain cases you have the right to object to the processing of your personal data by or on behalf of Plustoys. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Plustoys
Schutweg 27
5145 NP
Waalwijk
The Netherlands
T (+31) 0416-740039
E [email protected]